"We love John Hill."
"You guys have been great to me. I feel like Farm Bureau really cares about me and not just my business. I will stick with you for that reason alone. But, you are also the most affordable for me as well. Two major pluses there. So, thank you."
"Our Custer County office has very courteous and knowledgeable people."
"We've always had great, prompt service from Keefan Caron."
"Great service. Thank you for what you do to help farms and agri-business."
"Excellent people in the Meridian office."
"In the many years we've been insured through Farm Bureau, we've always found good service and competent, friendly agents and employees."
"Karen and Chris Richardson and all of the Arco employees always go the extra mile to return my calls or answer all questions about my policy. They are great."
"Taylor Mink and his Weiser office employees do a great job."
"We did have a claim this year. Mike Asker and Farm Bureau exceeded our expectations. We will recommend Farm Bureau Insurance always."
"Jared Hall and his staff are friendly, personable, and professional at all times. I enjoy working with them."
"The employees in Post Falls do everything in their power to make sure everything goes smoothly each and every time I have a problem or question. They are the best."
"We have both been pleased with Farm Bureau for years now. I have never had any bad experiences as my parents once had years ago with other insurance carriers."
"We've been with Farm Bureau Insurance for fifteen years and have always received excellent service from you. Thank you very much."
"We have been with Farm Bureau for years and we are very pleased with the company. We recommend you to other people all the time."
"I found that all who came to our home were very competent, pleasant, and accommodating. Thank you very much for a good job. Well done."
"The damage to our car occurred while I was in the hospital and the car was parked in front of my stepson's home. My stepson handled all the dealings with the insurance and the repair shop. We do not know who damaged our car, but Farm Bureau Insurance handled it well."
"We are very satisfied with Farm Bureau Insurance and our local Madison County office staff and agent, Vaughn Price."
"Brett Paynter is one of the most professional persons I deal with. He is fun to talk with when we meet. Thank you for having him as an agent and a friend."
"While in my agent's [Mark Vanderwall] office, I feel most welcome. When I leave, I feel secure."
"I’m very satisfied with how easy and how quickly my claim was handled. The claims adjuster, Chad Williams, was pleasant and quick to return my phone call. As always, I’m very happy with Walt [Dinning], Kim [Jelinek], and Susan [Neu]. They are always helpful and prompt. My overall experience with Farm Bureau has been amazing and I think they all do a great job."
"Good, outstanding service and response. The adjusters were very responsive and gave us all the information we needed. This is why we stay with Farm Bureau Insurance."
"The staff at the Burley office are always smiling and happy to help you."
"I have had other insurance companies, but not one is the best at being there for you like Farm Bureau. I am proud to be with this company. Thank you so much."
"Maybe some other insurance companies can beat Farm Bureau Insurance's price, but they can't beat the personalized service. I love it!"
"I couldn't be more satisfied with the promptness and professionalism with which my representative handled the claim."
"Kent [Jeppesen] is the best. If I planned on living in Idaho forever, I'd never change agents."
"I'm in the auto body business. I get to see how all of the other companies respond to their clients. There is none better than Farm Bureau Insurance."
"Did not have any problems to resolve. Just adding a vehicle. Handled it superbly."
"We have been with Wayne [Hungate] for over 15 years, and, as long as he is our agent, we would never change."
"Our agent Craig [Stephenson] and Julie [Stephenson] are great. They're very prompt (within a day) and they're so friendly and happy every time we go in. I never thought I'd says this, but I love going in to renew our polices. They make it easy and (dare I say it) fun."
"We are grateful to be doing business with an insurance company that honors its commitment to take care of legitimate claims."
"I really like David Colpron's service. He always either answers my calls or will get back to me no matter the time. I really appreciate the service I get from Farm Bureau Insurance."
"We appreciate Randy's [Pitchford] honest and forthright representation of our insurance policy and needs."
"I love Vaughn [Price] and the girls in the [Rexburg] office."
"I received your letter of thanks and the gift card for my referral to Keefan [Caron]. Keefan earned my loyalty by arriving after work to get me a policy on my car at the dealership so I could drive it home the same evening I bought it. My friend is already singing Keefan's praise and telling me what a good deal Keefan gave him. Thanks for the additional referral material; I'm going to need it."
"Mario Salinas is the best. He talked to us in depth about the importance of life insurance, how to protect your loved ones."
"I am very pleased with the service we get from Farm Bureau Insurance. We have been with you for many years and have no plans to look for insurance anywhere else. I love the personal service and that my agent, Neil Jensen, knows my name and face. Thank you for the wonderful service you provide."
"Mike [Asker] has always done a great job for our operation. It's great having a friend at your side. Thanks for being there, Mike."
"We try very hard to avoid having accidents of any kind. So far, we have avoided any serious accidents. This incident involved a deer that ran into our vehicle, causing damage to the right front quarter panel. We appreicate the prompt, courteous service we received from Farm Bureau Insurance."
"Pam Russom was extremely professional and understanding. She took the time to explain everything and kept in touch through the process. I would highly recommend Farm Bureau Insurance to anyone. Thanks for being there."
"Kevin [Durfee] called back within an hour after the claim was made. I should mention that we were on vacation and in Oklahoma at the time. I was superbly pleased with the speed of the claim process and it left a huge impression on the RV repair shop for this promptness."
"We have been with Farm Bureau Insurance for over 38 years, and they have always taken care of our needs immediately. We are grateful for their promptness and skill in an emergency situation. Please keep up the good work and your kind smile."
"Doyle [Rogers] has been excellent to work with. Very informative, and works in a professional way. Thanks to you, Doyle."
"Vaughn Price is an amazing agent. He is always right on top of things and keeps me informed. I appreciate his help. The fact that I don't have to worry about my insurance is priceless."
"My husband passed away on January 23. Your service was great, thank you. Your claims employees were very helpful."
"Neil Jensen is a very excellent agent willing to help in any way he can."
"You are the best insurance company we have had. Thank you for your excellent service. Redge Sorenson is our agent and always a pleasure to work with."
"I appreciate the service received over the years. Jerry Von Brethorst has been quick to respond to questions - helpful and thorough."
"The accident happened on Sunday and by Friday we had our car back, good as new. Thanks."
"Our agent, Todd Burke, handled this claim courteously, promptly, and efficiently. Todd is an exceptional individual and represents Farm Bureau in an expert manner. Many thanks."
"Was all good. Wish you were in Washington. I moved with my company and will miss my service from Farm Bureau."
"Daryl Teuscher is very quick to respond to our questions and needs. If he doesn't have an answer, he lets me know and gets one quickly. The office staff is also very courteous and can help me with any issues."
"The best agent, Darin Pfost, and his Middleton office employees treat me very well and I recommend them often to fellow farmers and associates."
"James Mower was wonderful to work with. He handled our devastating loss with such professionalism. Overall, Farm Bureau was there for us. Thank you."
"The Bonners Ferry Farm Bureau Insurance office is very professional, courteous, and went out of their way to be helpful."
"We have always been very happy with the the service we have received from those at your Buhl office."
"We take pride in being Farm Bureau Insurance customers."
"We have been with Farm Bureau for years and would never switch. We have recommended Farm Bureau to everyone we know."
"I'm glad I made the switch to Farm Bureau Insurance and agent Lee Pounds. Everything has been very easy."
"It was the worst time to have a fire - in the middle of the night at the beginning of the weekend. No good time really. But, first thing Saturday morning, Farm Bureau Insurance kicked into gear and have been amazing ever since. Our adjuster is top notch. Thanks so much."
"I love my agent, Marcy Brodine, and Farm Bureau Insurance. I've gotten my mother to use Farm Bureau Insurance for her truck and home insurance."
"Lorene Tolman, our adjuster, was great and kept in contact even though I was dragging my feet on the project. Check came fast and service was excellent. Give her a raise!"
"Debbie Flandro is top notch - extremely helpful and knowledgeable."
"I absolutely love this company. In an age of being a number, this company goes far beyond making you feel like a friend, not a number."
"I have been treated very well by your employees in your office in Pocatello on Alameda Road."
"Everyone I have ever worked with has been very helpful and informative. Customer service is always cheerful, careful, considerate, and prompt."
"I always receive answers and help whenever I contact the Farm Bureau Insurance office in Rigby. I have been with the Rigby office for many years and I am planning on being with them for many more years."
"The Fremont County office employees have always been excellent in all ways and very respectful when trials came. Great people there."
"This claim was handled very well. The damage to our vehicle was not evident right away. I contacted our agent, Mark Vanderwall, and he helped us get the bill to the mechanic. The bill was paid promptly. Even the mechanic was impressed with the promptness of the payment."
"We appreciate Lee Pounds and the rest of the Payette office employees. We are always assured they will take good care of us."
"We have been with Farm Bureau Insurance for many years and would not even consider going with another company. Our agent, Becky Tinsley, is outstanding."
"Maybe some other insurance companies can beat Farm Bureau Insurance's price, but they can't beat the personalized service. I love it!"
"All of the people I've met that work for Farm Bureau Insurance are great. I've got a great agent with Mario Salinas in Meridian. Farm Bureau has been great to me and I appreciate the years of great service they have given me. Great people and great service. Thank you Farm Bureau Insurance."
"We've been with Farm Bureau Insurance for over twenty years and have been very satisfied with the service we have received. Thank you very much."
"I have been with Farm Bureau Insurance for my car, home, and business needs for almost 40 years. I always check rates and Farm Bureau has been the best. Your service has always been excellent. Thanks for your great, caring, personal service."
"Everyone in the Power County office treats you as friends and family. We are very satisfied."
"It's nice to know that our agent, Kent Jeppesen, is only a phone call away. A phone call answered by a friendly and knowledgeable receptionist. No wait line. No hoops to jump through."
"I took my car to the body shop. When I told them what insurance I had, they said, 'Oh, Farm Bureau, they are the top of the line in insurance companies.' It made me feel good."
"Sean Quinn and Chad Williams are the best insurance people I have ever dealt with. A-plus service that can't be beat. Prices are fair and my claim was handled quickly and professionally. Thank you, Farm Bureau Insurance."
"Stu Barrett was very helpful and made the whole process of switching over very easy and painless."
"Jason Gardner is the best insurance agent I have ever had. He is quick to answer my questions and knows me by name, even though I only have small policies."
"As long as circumstances require me to have insurance, I'll be spending my money with Farm Bureau Insurance. Your employees are great."
"We really appreciate working with our adjuster, Annie Deuell. She was so nice and helped us with the deductible. Everything was done in a timely manner. We recently experienced a death in the family and were trying to prepare our house for my mother-in-law to live with us. That's when our basement flooded. We are so grateful to have this insurance."
"I have always been treated courteously and appreciate not having to talk to a machine."
"The Mountain Home office employees are awesome!"
"Randy Pitchford and the Montpelier office employees always give me super-fast and excellent service."
"Norman Funk is just awesome - a great agent."
"Our claims adjuster, Annie Deuell, was courteous and knowledgeable about her job and our situation. The situation was addressed immediately and we are very satisfied. Farm Bureau is our insurance company."
"As we met with our agent, Matt Anderson, we were surprised to have him offer suggestions that would save us money and still meet our needs. We changed a few things on our policy and were completely happy when we left. My husband commented as we left, that he'd never felt like an agent cared about our needs like Farm Bureau does. We have been treated fairly and dealt with honestly. Thank you so much."
"Our representative, Wayne Hungate, is the best. I wouldn't trade him for anything. He is the best."
"Erica [Catt] always does a great job for us. She's like a sister to us."
"I have been with Farm Bureau for over 20 years. Everyone at the Blackfoot office has always been helpful. My agent, Todd Burke, is always friendly and pleasant to do business with."
"Your company is a five-star in personnel and quality of service. Everyone who works for Farm Bureau Insurance is very helpful, from your first visit, to the time of a claim, to final payment. I would have no other."
"Jared Hall is the best agent I have ever had. He always goes above and beyond for me. He is a great asset to your company. I love Farm Bureau and try to refer everyone possible. Everyone is friendly and helpful. Great rates and great service! Thank you."
"I discovered the flood in the early hours of the morning. I called my brother who also has Farm Bureau Insurance, and he told me to call Darin Pfost. I was waiting until 8:00 AM, however, my brother texted Darin and I received a call well before business hours. Darin asked if I had someone to help me do the clean up and I told him I didn't know anyone. by 8:00 AM I had a person at the house moving furniture and, by the end of the day, the carpet was removed and we were well on our way to drying out the house. I have always known what great folks are associated with Farm Bureau, but this was my first personal experience. Darin was so helpful and explained everything. We are all settled now. Thank you!"
"The claims process was extremely easy and everyone I spoke with was excellent to deal with... especially my agent, Eric Wilkins. We've already recommended Farm Bureau to our family and friends and will continue to do so because of the outstanding service we always receive."
"I have already recommended Farm Bureau to others. I was with Farmers for 20 years. Scott Malmstrom has taken care of our needs. We are very pleased with Farm Bureau Insurance and I'm so glad we finally made the switch."
"Van Barkus is an absolute joy to work with. I could not be happier."
"Brian [Hogan] - we wanted to express our appreciation for all your efforts on our behalf, helping us through this past year with the insurance and our fire situation. We feel you went the extra mile for us - thank you! It sure makes a difference when someone is easy to work with and really shows they care about your situation and does whatever they can do to ease the pain of your great loss. God bless you for it. We sure let people know you are in good hands with Farm Bureau Insurance."
"I would like to tell you how thankful I am for the way your company handled my claim. I can't believe that after years and years without a wreck, my dream car gets totaled just a few weeks after getting it. My previous claims with your competitors 20-some years ago were very contentious, which added more stress to an already stressful situation. Not so with your company. I am very impressed and sing your praises to all who will listen."
"I had recent reason to submit a claim to my homeowners insurance. A policyholder of over 20 years, my claim was only the second homeowners claim in my memory.
Briefly, I was robbed of over $3,000 worth of gear from my automobile while travelling in Arizona. Yes, it was a shock, and Farm Bureau was my third call after the sheriff and my bank.
It took me quite some time to assess my losses as they were the contents of three backpacks containing computer equipment, camera gear, bicycling gear, my wallet, and many personal items. I was on a four-month trip and I kept remembering items that were in the backpacks.
Ultimately, I was referred to Scott Jacobsen who works out of the Ponderay office and is local to me. I was quite anxious as I'd repurchased the items that were lost at great cost. I was counting on being reimbursed but one never knows. Mr Jacobsen's assistance was both highly professional as well as personal. He guided me through the process, paid attention to detail, and helped me assemble the documentation I needed.
Shortly after completing the process, I received a most fair and just settlement. A rather nightmarish series of events concluded with me being made 'whole' again.
It is because of people like Mr. Jacobsen and my longtime agent, Walt Dinning, that I continue with Idaho Farm Bureau Insurance. I am sincerely grateful."
"Thank you so much Lorie Hopster for helping me! I had gotten in a small collision and boy, was I worried about how I would get to work, get the kids to school, etc. Even though Lorie did not handle my claim, that didn't stop her from getting me a rental ASAP. Thank you for going the extra mile for your clients. It really shows your dedication."
"Debbie Flandro is the best agent I've met. Superior customer service, detail oriented, very good at explaining everything and gives you examples with worst case and best case scenarios. She makes it a point to meet with you in person (at your convenience, even at your house) once a year to go over your renewal and re-explain everything all over again. I have yet to meet someone as elite in her field as she is."
"Hi Brian [Hogan]. Thank you so much for making this whole process as easy as possible. I work for a company that sells hurricane and earthquake experience and understand that the claims process is really where the rubber meets the road in the insurance industry. I have been very impressed with you, your company, and the ease of working with you. Please feel free to forward this message to your management."
"If life is made up of the sum of our experiences then I must take time to thank the fine folks at Farm Bureau for helping to turn one of the worst experiences in our lives into something beyond belief; truly the silver lining in a very dark cloud.
On December 23, 2016, at 2:00 AM, our home burned. We escaped with our lives but lost most everything else we had accumulated in our 39 years of marriage. With emotions running high, I phoned Farm Bureau to report this tragedy and within minutes your Vice President of Claims [Rich Burgoyne] called me back to ensure that we were covered and help was on its way. Within hours, we had lodging and a contents check to help tide us through the holidays. Our adjuster, Roy Kivi, was on a trip and called us as soon as he received word of our situation. He has worked closely with us from the beginning of this process to the very end. In three months and three weeks, our house was completely demolished, rebuilt, and we have moved back into our home where we are taking those beginning steps of restoring order to our lives.
We are so grateful for the experience of our agent, Mr. Sam Rogers, who in his wisdom guided us to have the insurance that we needed to not only survive this experience but to thrive through it. He quickly assured us that we would not be dropped by the Farm Bureau Insurance family but that all of our insurances would continue. Even though it costs us more since this loss, I wouldn't dream of changing companies. We are quick to tell everyone who will listen just how helpful every person we have dealt with at Farm Bureau has been to ensure that we were cared about and taken care of during this life-altering experience.
As we stand on the threshold of 60 years of age, looking toward a new beginning, we are grateful that Farm Bureau has stood with us. Thank you, Mr. Paul Roberts, for being at the helm of such a fine company. Does Farm Bureau care for their customers? Yes, in a word, they treat you like you are family, something we never expected but are eternally grateful for."
"Although I hate the fact that I just had my first wreck in 36 years of driving, I knew I was in good hands with Farm Bureau. I would like this email to go to all executives as I want to recognize my agent, Ryan Rex, in the Kimberly office and Kaila Cook in the Twin Falls office for their combined work in getting my situation handled. Ryan has always been available for everything I have ever needed including policy changes, moving to a new house, broken windshields, etc. I contacted him immediately and he got the wheels in motion to take care of my claim. Although my truck is still drivable, the damage resulted in a total loss, which is where Kaila stepped in and took over. I was borderline distraught over my old truck (which I love) and she was not only very professional and helpful but compassionate through the process. I just received the letter to take to the DMV and will handle that. I've been a long-time customer and will, along with my family, continue to be one. Thank you to Ryan and Kaila for making a horrible event very tolerable. They are the model for the Farm Bureau brand and should be recognized as such."
"Yesterday, our daughter was involved in an accident that totaled the vehicle she was driving. Fortunately she was not injured in the accident, but I wanted to commend Paul Johnson, Lorene Tolman, and your organization as a whole for how things were handled. I called Paul shortly after the accident and he advised the information he needed. Likewise, I was able to get the information he provided to the hospital. A short while later, I was told Lorene would be handling the claim process on the vehicle. I was advised the vehicle was a total loss and by 4:00 pm had a check in hand. I don't recall the last time I submitted a claim to insurance - other than medical - but I did not expect the quick response I received. It was not an expensive vehicle nor were we in need of such a quick financial settlement. However, in today's world, it seems we are always met with endless bureaucratic red tape and it was truly a breath of fresh air to see things move so simply and quickly. I will recommend Farm Bureau and Paul Johnson at any opportunity."
"Thank you Chad [Williams]. I want to commend you on how easy you were to work with through all of this. After you told me my roof was good, I watched all my neighbors get theirs replaced. With my doubts on board I had an independent contractor inspect it. I was relieved to find that you had been honest. Thank you for that. When we move to Harrison we will stay with Farm Bureau because of your good service. Thank you."
"My wife and I would love to take this time to express our utmost gratitude for all you did for us during and after the recent fire at out house. We had always heard about cases where the homeowners felt they were not treated right by the insurance, but we can attest that we had the highest quality service and respect from you, Richard [Lauson] and Farm Bureau Insurance. It stared out with you showing up right after the fire, to the very end of our disaster. We felt at home with you. You got us in a motel and worked so well with us, checking in to see how we were doing. You came to the motel to get us started on the process of recovery. We got into a rental until our house was completed, and your diligence was what helped us get there. You had your own loss during our ordeal that we are sorry for, but you stayed on track to complete the process with us. Besides the two rooms we lost, we had extensive smoke damage. Because of you working with us and Belfor Restoration, we were able to get back into our home and move on. We have expressed to other homeowners how our experience was and have spoken highly of you and Farm Bureau Insurance. We can't thank Lynnae Gliege, our Farm Bureau agent, enough for sending us to you, Richard. You were so easy to work with and gave us great advice through it all. Again, thanks for your professionalism and personal attention you provided to us."
"BJ [Lillibridge] went above and beyond in taking care of my needs. I am very pleased with Farm Bureau and very happy with the customer service BJ provided."
"In 2009, James Mower was our adjuster for a claim we had with our homeowner's insurance. He was excellent to work with - he handled everything and was really helpful. Now we're in the process of selling our house and the buyer's home inspector wanted details of the claim. In spite of it being eight years ago and having to call him when he was out of the office, James was able to get me the details of the claim within 15-20 minutes. That's impressive for such an old request. I thought you'd appreciate knowing what great service your employee delivers."
“I would greatly appreciate outstanding service recognition go to Greg Murray. He was very informative, efficient and kind to me in the handling my house fire. My life was upside down and Farm Bureau was there for me. Thank you!”
What customers say about us can shape our future.
Here are some comments we've received from customers telling us about their experiences with Farm Bureau Insurance.
Customer Testimonials
December 2021
