The Agent Support Desk (ASD) launched in December, 2016, as a tool to help agents deliver UnMatched customer service.

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The ASD was planned with the help of field office employees and agents who determined which features a Home Office agent support system should include.

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The most important feature, the group decided, would be a single phone number agents could call to have their questions answered as quickly as possible. This is the primary goal of the ASD and the employees who answer its incoming calls. 

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WHAT CAN THE AGENT SUPPORT DESK DO FOR YOU?

Specifically, the ASD can help with questions about:

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• Agent of Record

​       When the Agent of Record needs to be changed, the ASD can help with         the documents and making the changes.

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• Refer A Friend

       The ASD processes your "Refer A Friend" forms and ensures referrals           get their gift cards. The ASD also draws quarterly winners, and tracks           referrals.

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• Agent Incorporation

       Become incorporated after four years as a Farm Bureau Insurance               agent. We will help get the paperwork to the correct individuals for               processing.

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• Bind on Behalf

       The ASD can bind policies on behalf of agents in emergency situations.

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• Copy of Book

       The ASD can provide agents with a copy of their book of business.

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• Quote Access in PC

       When the Agent of Record needs to be changed, the ASD can help with         the documents and making the changes.

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• Setting Up Your PA

       The ASD will help make sure your PA has the proper login and                       credentials, and make sure their licensing and paperwork is complete.

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• Assign Leads

       The ASD assigns leads from the public website to nearby agents.

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• General Questions

       If you have a question and aren't sure who to ask, call the ASD. If we             can't answer it, we'll find someone who can.

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The members of the ASD are Joan Gaskins, Inside Sales and Support, and Alisa Hardy, Policy Services Team Lead. Please note that Cody Bird no longer works at the ASD.

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To reach the Agent Support Desk, please call (208) 235-6161, or email agentsupportdesk@idfbins.com.

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MARKETING TOOLS

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